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As more consumers shop online and send back more of those orders, retailers have moved to crack down on fraud. Retailers expect 16.5%, or $24.5 billion worth, of holiday returns to be fraudulent this year, according to a survey by Appriss Retail and the National Retail Federation. Shipping back an empty box or a different item than was received, such as a box of bricks instead of a television, is the most common form of return fraud, according to Pitney Bowes' Ramachandran. Zoom In Icon Arrows pointing outwards Source: Appriss Retail/National Retail FederationReturn abuse is more commonThere's also less egregious behavior, often considered return abuse rather than fraud. More than half, or 56%, of consumers confess to "wardrobing," according to a survey from fraud prevention firm Forter.
Persons: it's, Vijay Ramachandran, Pitney, we've, Michael Osborne, Marc Metrick, That's, Pitney Bowes, Ramachandran, fraudsters, Osborne, Doriel Abrahams, Abrahams, Jeff Greenberg Organizations: Pitney Bowes, Retailers, Appriss Retail, National Retail Federation, Appriss, Saks, Shipping, CNBC, National, Federation, Ikea, Universal, Getty Locations: Doral , Miami
All three major averages posted gains for the third consecutive week, lifted by solid quarterly earnings and positive economic data. Earnings season ramps up next week, with five of the Super Six mega-cap stocks delivering results. Employment numbers are the most important economic data, with Friday's January nonfarm payrolls report carrying the most weight. The January ISM Manufacturing report on Thursday and December's factory orders report Friday are expected to show the sector still in contraction mode. But earnings and commentary this week from peer Sartorious made us encouraged about a return to growth in 2024.
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Amazon is inviting sellers to use its own in-house shipping service, called Amazon Shipping. Amazon is significantly expanding its own shipping service that competes with FedEx and UPS. Earlier this week, Amazon invited some sellers to use Amazon Shipping, its own in-house delivery service, according to an email invite seen by Insider. If the merchant used Amazon's fulfillment service, Amazon would decide which delivery service their packages would go through, whether it's UPS or Amazon's own shipping service. However, with Amazon Shipping, sellers now have the choice to use Amazon Shipping directly, even if they are shipping from their own warehouse.
Persons: It's, Pitney Bowes, That's, Olivia Connors Organizations: Amazon, Amazon Shipping, FedEx, UPS, US Postal Service, Pitney, Amazon's, eBay, Bloomberg Locations: United States, France, Italy, Spain, India, Los Angeles, London
All three major averages advanced for the week, powered by strong mega-cap earnings and favorable inflation data. Looking to next week, earnings season enters its second half with the last of our mega-caps — Apple (AAPL) and Amazon (AMZN) — set to report on Thursday. We'll get a better read on the employment picture on Wednesday with the ADP report and then, more importantly, on Friday's nonfarm payrolls report for July. Thursday after the close brings us to the main events of the week: Earnings from Apple and Amazon. For those looking to review first quarter performance ahead of these releases, be sure to keep our first-quarter earnings report card handy.
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Pitney Bowes EVP on how a UPS strike would disrupt the economy
  + stars: | 2023-07-25 | by ( ) www.cnbc.com   time to read: 1 min
Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailPitney Bowes EVP on how a UPS strike would disrupt the economyGregg Zegras, Executive Vice President and Global E-Commerce President at Pitney Bowes, discusses the impending UPS strike, the state of delivery, and current labor conditions.
Persons: Pitney Bowes, Gregg Zegras Organizations: UPS, Global, Commerce, Pitney
Kathryn Keeler and her husband, Stuart de Haaff, own an olive oil company in the hills of central California. The couple spend their days harvesting olives, bottling the oil, labeling the glass bottles and shipping them out, relying primarily on UPS to get their product to kitchens throughout the United States. UPS handles about a fourth of packages shipped each day in the United States, according to the Pitney Bowes Parcel Shipping Index, many of them for small businesses like Ms. Keeler’s company. Some are preemptively turning to FedEx, the next largest private carrier in the United States, or the U.S. Postal Service, which generally handles lighter packages.
Persons: Kathryn Keeler, Stuart de Haaff Organizations: UPS, Pitney Bowes Parcel Shipping Index, FedEx, U.S . Postal Service, DHL Locations: California, United States, y Oro
New York CNN —A UPS strike by 185,000 workers 25 years ago brought the logistics giant’s operations to a standstill. Striking employees of UPS in Chicago in 1997, the last major UPS work stoppage. In a worst case scenario, a longer-term UPS strike could cause major disruptions to the US supply chain network. UPS and the Teamsters' union contract expires August 1. Small and medium-sized businesses lower in the pecking order than big-box chains would see the most delays from a lengthy strike, logistics experts say.
Persons: Jeff Haynes, , Cathy Roberson, Richard Drew, ” Roberson, Pitney Bowes, John Haber, , Carol Tome, Sean O’Brien, ” O’Brien, Alan Amling Organizations: New, New York CNN, UPS, US Postal Service, FedEx, Teamsters, Getty, Logistics, Walmart, Target, , Transportation Insight Holding Company, CNN, University of Tennessee’s, Chain Institute, Locations: New York, United States, Chicago, AFP
UPS Workers Authorize Teamsters Union to Call Strike
  + stars: | 2023-06-16 | by ( Noam Scheiber | ) www.nytimes.com   time to read: +1 min
United Parcel Service workers have authorized their union, the International Brotherhood of Teamsters, to call a strike as soon as Aug. 1, after the current contract expires, the Teamsters announced Friday. The Teamsters represent more than 325,000 UPS employees in the United States, where the company has nearly 450,000 employees overall. The union said 97 percent voted in favor of strike authorization. “The results do not mean a strike is imminent and do not impact our current business operations in any way,” UPS said in a statement, adding that it was “confident that we will reach an agreement.”A UPS strike could have significant economic fallout. The company handles about one-quarter of the tens of millions of parcels shipped each day in the United States, according to the Pitney Bowes Parcel Shipping Index.
Organizations: Parcel Service, International Brotherhood of Teamsters, Teamsters, UPS, Pitney Bowes Parcel Shipping Locations: United States
"Substantial board change is still necessary," ISS wrote in its report to investors which was seen by Reuters. Still, it is not enough, ISS wrote, adding Pitney Bowes has a "history of failing to deliver on important self-established expectations." "We strongly disagree with the recommendation of ISS that shareholders vote for such an extreme and destabilizing level of change at Pitney Bowes," company spokesman Bill Hughes said. Pitney Bowes is valued at $624 million, down from its peak of $2 billion when CEO Marc Lautenbach joined in 2012. "Shareholders have endured a decade of underperformance and disappointment, there are unanswered questions and serious concerns about the path forward," ISS wrote.
Amazon, FedEx, UPS, and the postal service hold 97% of the US package delivery market. Smaller delivery companies were major beneficiaries of the pandemic boom times for e-commerce. "There was a long runway for these delivery companies when FedEx and UPS didn't want your business," said Derek Lossing, an Amazon Logistics alum who now advises investors. Smaller carriers are competing less with UPS and FedEx, and more with each other. UPS and FedEx will still be in the picture, but the smaller players can outperform them in some areas.
Hedge Fund Hestia Seeks Leadership Overhaul at Pitney Bowes
  + stars: | 2023-04-05 | by ( Liz Young | ) www.wsj.com   time to read: 1 min
Pitney Bowes has sought in recent years to expand its revenue beyond its core postal-related business. Here, a U.S. Postal Service facility. Hestia Capital Management LLC is calling for shipping-services company Pitney Bowes Inc. to replace its longtime chief executive and reset the company’s finances before reviewing strategic alternatives for its e-commerce business. The hedge fund on Tuesday said it is nominating Lance Rosenzweig , who Hestia said has experience in turning around underperforming companies, to replace Marc Lautenbach , president and CEO of Pitney Bowes since December 2012.
New data from Pitney Bowes shows Amazon was the only major carrier that didn't see a drop in 2022. In 2022, delivery companies shipped 21.2 billion packages — 2.2% less than in 2021 but more than 37% higher than 2019. When retailers have less package volume to spread around, the big guys get persuasive with their discounts, Ramachandran said. But in terms of package volume, it was the only major carrier to hold its 2021 package volume in 2022. Like UPS and FedEx, Amazon may also strategically choose not to grow package volume, but not by turning down customers.
SAN FRANCISCO, March 15 (Reuters) - Self-driving trucking startup Gatik will double its workforce by year end, a top executive said, after it announced a deal on Wednesday with grocer Kroger Co (KR.N) to transport goods within its Dallas, Texas network. Gatik, which operates traditional mid-sized trucks fitted with its autonomous technology, aimed to expand to 15 new U.S. states over five years, CEO Gautam Narang told Reuters. Many investors in the self-driving industry have grown sceptical as complicated technology and tough safety regulations have delayed large-scale commercialization. Autonomous truck company Embark Technology (EMBK.O) said this month it would lay off 70% of its employees and start evaluating options, including winding down the business. Microsoft (MSFT.O)plans to invest more than $10 million in Gatik at a valuation above $700 million, sources told Reuters in January.
A small bubble wrap envelope of cosmetics shipped by the US Postal Service from Mississippi headed for Michigan — 750 miles away. When USPS analyzed the tracking for this package a spokesperson told Insider it was simply a mistake. One package's circuitous route from Mississippi to Michigan via Puerto Rico Emma Cosgrove/USPS"Each employee makes a concerted effort to process and deliver each piece of mail and unfortunately, on very rare occasions, instances of mail delivery issues may occur. Across the US package delivery industry, there are more than 59 million packages shipped every day, according to the latest figures from Pitney Bowes, an e-commerce shipping firm. The USPS spokesperson declined to give a misload rate for the postal service.
Corporate technology leaders are leaning on artificial intelligence and other software automation tools to help companies grow without hiring additional workers anytime soon. Diogo Rau, chief information and digital officer at Eli Lilly. The reports are often filled with scientific terms that require professionals to decipher, Mr. Rau said. Similarly, Mr. Rau is applying natural-language models to produce in-house clinical reports, replacing on-staff medical writers. All told, Gartner expects global enterprise spending on AI and other software automation systems this year to reach $728.9 billion, up from $643.3 billion in 2022.
Jan 4 (Reuters) - Microsoft Corp (MSFT.O) is in advanced talks to invest in Gatik, a California-based autonomous driving startup, as part of its cloud partnership with the company, two people familiar with the discussions told Reuters. Microsoft plans to invest over $10 million in a financing round that values Gatik at more than $700 million, the sources added. As part of the deal, Gatik will use Microsoft's cloud and edge computing platform Azure in developing autonomous delivery technology for trucks. Like other big tech companies, Microsoft has recently been putting funds into self-driving technology. In November, Ford and Volkswagen shut down their self-driving technology unit, Argo AI, saying that creating self-driving "robotaxis" would be "harder than putting a man on the moon."
Hestia, which scored big gains on a bet on GameStop (GME.N), plans to nominate more than five candidates for election to the nine-person board of Pitney Bowes early next year. Marc Lautenbach has been CEO of Pitney Bowes for a decade and Michael Roth, the chair, has served on the board since 1995. A representative for Pitney Bowes was not immediately available for comment. read moreWolf suggested that the Pitney Bowes board consider selling the company's Global Ecommerce segment if its results did not improve, Reuters reported. Hestia believes Pitney Bowes should focus on cash-generating segments such as Presort Services, its mail aggregation business, and SendTech Solutions, its postal-meter business.
As a result, Hestia often invests in companies that might be misunderstood or not favored by the market, like GameStop, Best Buy and Pitney Bowes. Pitney Bowes' SendTech solutions business is the core enterprise that the company is generally known for: postage meters. The SendTech Solutions segment accounts for 38% of Pitney Bowes' revenue and generated $429 million in earnings before interest and taxes in 2021. Global Ecommerce comprises 46% of Pitney Bowes' revenue but lost $99 million of EBIT in 2021. Hestia will likely need more than just one board seat to drive change at Pitney Bowes.
Sally Miller, chief information officer of DHL’s North American supply-chain business, a unit of Deutsche Post AG , said she is planning to deploy “a good number” of temporary robots at several of the company’s retail-focused sites. The Locus Robotics robots—which the manufacturer calls “surge bots”—will be used for picking up orders and fulfillment, Ms. Miller said. Photo: Locus RoboticsKnown as robots-as-a-service, leased robots are employed widely in manufacturing, but are relatively new to the logistics industry, analysts said. The extra robots, provided by Berkeley, Calif.-based Ambi Robotics Inc., helped the company handle a surge of packages, it said. Mr. Faulk, of Locus Robotics, said the company hopes many logistics firms will hold on to their temporary robots well after seasonal highs, as a way to eke out year-round efficiencies.
It is not clear whether Hestia, run by Kurt Wolf, plans to nominate director candidates for election to the company's nine-member board. A Pitney Bowes spokesperson was not immediately available for comment. Pitney Bowes, which is headquartered in Stamford, Connecticut, is valued at $628 million. Wolf believes Pitney Bowes should focus on cash-generating segments like Presort Services, its mail aggregation business, and SendTech Solutions, its postage meter business. Securities filings show that Permit Capital, LLC and Miller Value Partners LP, which were also investors in GameStop alongside Hestia, are also invested in Pitney Bowes.
Ambi Robotics makes robotics for e-commerce warehouses. Check out the 15-page pitch deck below. So what started as an update presentation to existing investors and customers, turned into $32 million in additional investment. Here's the 15-page deck that helped Ambi Robotics soup up its ability to get robots in warehouses for this holiday shipping season. Ambi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi RoboticsAmbi Robotics pitch deck Ambi Robotics
Here are the people leading the e-commerce company through its next phase. Leinwand was previously senior vice president of engineering at Slack, and before that he was CTO at ServiceNow. Tia Silas, chief human resources officerTia Silas, Shopify's chief talent officer. John Asante, chief information-security officerJohn Asante, Shopify's chief information-security officer. Bobby Morrison, chief revenue officerMorrison joined Shopify as chief revenue officer — a new role for Shopify, reporting to the COO — in August.
Here are the people leading the e-commerce company through its next phase. Leinwand was previously senior vice president of engineering at Slack, and before that he was CTO at ServiceNow. Tia Silas, chief talent officerTia Silas, Shopify's chief talent officer. John Asante, chief information-security officerJohn Asante, Shopify's chief information-security officer. Bobby Morrison, chief revenue officerMorrison joined Shopify as chief revenue officer — a new role for Shopify, reporting to the COO — in August.
Target's new delivery strategy shows FedEx and UPS are being disrupted by the gig economy. Top analysts see gig startups taking volume from UPS and FedEx. Gig delivery is leveling upOne gig driver delivering one order at a time isn't much of a competitive threat to the way UPS and FedEx move goods. Beyond same-day service, gig startups often offer live tracking and text updates for each order. On UPS' first quarter earnings call Tuesday, UPS CEO Carol Tomé acknowledged that gig logistics companies are competitors of UPS.
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